Returns & Refund Policy
Returns & Refund Policy
At Kearney Dublin, your satisfaction is important to us. We want you to shop with confidence, knowing that your purchases are covered by a clear and transparent returns policy.
We offer a 30-Day Money-Back Guarantee on eligible purchases, giving you additional time to return items that are not quite right for you.
Our returns policy is designed to be fair, straightforward and consistent with applicable Irish and European consumer protection laws.
1. 30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
For standard change-of-mind returns under our voluntary 30-day policy, items must:
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Be unworn, unwashed and unused, except for reasonable inspection or trying on.
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Be in their original condition.
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Be free from damage caused by improper handling or use.
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Include original tags, packaging and accessories where reasonably possible.
To request a return, please contact info@kearneydublin.com within 30 days of delivery.
Once your return has been requested, please send the item back within 14 days, following the instructions provided by our customer service team.
For eligible returns outside the statutory cancellation period, we will refund the purchase price of the returned items. Original delivery charges are not refunded unless required by law.
This voluntary guarantee does not limit your statutory consumer rights.
2. Your Statutory Right to Cancel
Under applicable Irish and EU consumer law, customers purchasing most goods online have a legal right to cancel their order without giving a reason.
The statutory cancellation period is generally 14 days from the date you receive your order.
If an order contains several items delivered separately, the cancellation period generally begins when the final item is received.
To exercise your right to cancel, you must notify us within the applicable 14-day period.
You can do so by sending a clear cancellation request to:
You do not need to provide a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
For a valid statutory cancellation of an entire order, we will refund the amounts required by law, including the original standard delivery charge where applicable.
Additional charges for premium delivery services are not refundable beyond the cost of our least expensive standard delivery option.
3. Order Cancellations Before Dispatch
If you wish to cancel an order, please contact us as soon as possible at:
We process orders promptly and will make reasonable efforts to cancel an order before dispatch.
If your order has already been dispatched, we may be unable to intercept the parcel.
However, dispatch does not remove your statutory cancellation rights. If your order is already in transit, we will provide appropriate instructions for returning the goods when they arrive.
Any applicable refund will be handled in accordance with your statutory rights and this policy.
4. How to Request a Return
We aim to make the returns process as straightforward as possible.
Step 1 — Contact Customer Service
Email info@kearneydublin.com with your order number and the item you wish to return.
If an item is damaged, faulty or incorrect, please describe the issue. Photographs can be helpful where available.
Customers exercising their statutory right to cancel do not need to provide a reason.
Step 2 — Receive Return Instructions
Our customer service team will confirm the appropriate return instructions and return destination.
Please do not send your return to the address on the original shipping label unless our team confirms that it is an authorised return address.
Step 3 — Return Your Item
Package your item securely and send it to the designated return facility within the applicable return period.
We recommend using a tracked postal service and keeping your proof of postage.
Tracking is recommended for your protection but is not a mandatory condition of exercising your statutory cancellation rights.
Step 4 — Receive Your Refund
Once your return has been received, or acceptable evidence of return has been supplied where applicable, your refund will be processed according to the terms below.
5. Return Shipping Costs
For standard change-of-mind returns, customers are responsible for the direct cost of returning the goods, where this responsibility has been properly disclosed before purchase.
Kearney Dublin works with international fulfilment and logistics partners.
Please be aware that returns may need to be sent to our international returns facility in China.
International return postage can be more expensive than domestic postage. The cost depends on the parcel's weight, dimensions, destination and the shipping provider selected.
Please contact our customer service team for return instructions and information about the applicable return destination.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, incorrectly supplied or not as described, we will provide an appropriate remedy under applicable consumer law.
Where we are legally responsible for the return costs, these will be covered by Kearney Dublin.
Customers will not be required to pay return shipping costs where applicable law requires the seller to bear those costs.
6. Refund Processing
Refunds will be issued to the original payment method, unless you expressly agree otherwise.
Statutory Cancellations
For valid statutory cancellations, refunds will be made without undue delay and no later than 14 days after we have been informed of your decision to cancel.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have provided satisfactory evidence that the goods have been sent back, whichever occurs first.
30-Day Money-Back Guarantee
For eligible returns under our additional voluntary policy, refunds will generally be processed within 14 days after we receive and inspect the returned items.
Faulty or Non-Conforming Goods
Refunds arising from statutory remedies will be processed within the applicable legal deadlines.
Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
If you have questions about a pending refund, please contact info@kearneydublin.com.
7. Damaged, Faulty or Incorrect Items
We want every customer to receive the correct products in the condition advertised.
If your item arrives damaged, faulty, incorrect or not as described, please contact:
Include your order number and a description of the issue. Photographs may help us resolve the matter more quickly.
Depending on the circumstances and your statutory rights, you may be entitled to:
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A repair.
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A replacement.
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A price reduction.
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A full refund.
Under Irish consumer law, customers generally have a short-term right to terminate the contract for faulty or non-conforming goods within 30 days of receiving them.
Additional statutory remedies may remain available after this period.
Where required by law, remedies will be provided without additional costs to the customer.
Your statutory rights are not limited by our 30-Day Money-Back Guarantee.
8. Non-Returnable Items and Exceptions
Certain products may be exempt from change-of-mind cancellation rights where permitted by law, including:
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Goods made to the customer's specifications or clearly personalised.
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Sealed products unsuitable for return for health or hygiene reasons where the seal has been broken after delivery.
These exclusions apply only where the relevant legal requirements are met.
Ordinary clothing is not automatically excluded from statutory cancellation rights because it has been tried on for reasonable inspection.
Sale and discounted items retain their applicable statutory consumer rights.
Nothing in this section limits your rights regarding faulty, damaged, incorrect or misdescribed goods.
9. Exchanges
If you would prefer a different size or colour, please contact:
Our customer service team will review the available exchange options and explain the next steps.
For voluntary exchanges, additional shipping costs may apply. Any applicable charges will be clearly communicated before you agree to proceed.
Where a replacement is required as a statutory remedy for faulty or non-conforming goods, no additional charges will apply where prohibited by law.
You are not required to accept an exchange where you have a legal entitlement to a refund.
10. Undelivered or Unclaimed Parcels
If your order has not arrived within the agreed delivery timeframe, please contact our customer service team.
We will investigate the shipment with the relevant logistics provider and work towards an appropriate resolution.
Kearney Dublin remains responsible for its delivery obligations under applicable consumer law.
If a parcel is returned because it was not collected or delivery could not be completed, we will review the circumstances and explain the available options.
Additional shipping or return charges will only be applied where legally permitted and appropriately disclosed.
Nothing in this section limits your statutory rights regarding non-delivery.
11. Your Consumer Rights
Kearney Dublin respects applicable consumer protection legislation, including relevant provisions of the Irish Consumer Rights Act 2022 and European consumer law.
Our voluntary 30-Day Money-Back Guarantee provides additional benefits beyond the statutory cancellation period.
It does not replace, reduce or restrict your legal rights.
Where a provision of this policy conflicts with mandatory consumer protection legislation, the applicable statutory requirements will prevail.
12. Exercising Your Right to Cancel
You may exercise your statutory right to cancel by sending a clear statement of your decision to:
For example, you may write:
"I hereby give notice that I wish to cancel my purchase from Kearney Dublin."
Please include your order number and sufficient information to identify your purchase.
You do not have to use any particular wording or provide a reason to exercise your statutory cancellation right.
13. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations or your consumer rights, our customer service team will be happy to assist.
Kearney Dublin
Customer Support: info@kearneydublin.com
We aim to respond to all enquiries as promptly as possible and assist customers in resolving their concerns fairly and efficiently.