Returns & Refund Policy
At Kearney Dublin, we want you to feel confident when shopping with us. We offer a 30-Day Money-Back Guarantee and have created a straightforward returns process to make your shopping experience as simple as possible.
Please read the information below carefully before requesting a return.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We aim to process orders quickly, so cancellations are normally only possible within 1 hour of placing your order.
Please include your order number when contacting us.
If your order has already been processed or dispatched, we may no longer be able to stop the shipment. You can still request a return after receiving your order in accordance with the policy below.
This does not affect your statutory consumer rights.
30-Day Returns
Yes, you can return your order.
Items purchased from Kearney Dublin may generally be returned within 30 days of receiving your order.
To qualify for a return under our 30-day returns policy, the item should:
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Be unworn and unused beyond what is reasonably necessary to inspect or try it on
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Be returned in its original condition
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Not have been damaged by the customer
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Include its original packaging and accessories where reasonably possible
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Be returned using a Track & Trace service
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Be accompanied by the relevant return information provided by our customer service team
For change-of-mind returns, return postage costs are the responsibility of the customer.
If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us immediately. Where required by applicable consumer law, Kearney Dublin will cover reasonable return costs. (ccpc.ie)
How to Return Your Order
Returning your order is simple.
Step 1 – Contact Us
Send an email to:
Please include:
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Your order number
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Your full name
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Your address
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The item(s) you wish to return
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Your reason for the return
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Photos if the item arrived damaged, faulty or incorrect
Our customer service team will then provide you with the relevant return instructions and return address.
Please do not return your parcel to the address shown on the original shipping label unless our customer service team specifically instructs you to do so.
Step 2 – Send Your Return
Send your item(s) to the return address provided by our customer service team.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.
For change-of-mind returns, the customer is responsible for the cost and safe delivery of the return parcel.
Step 3 – Refund Processing
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method, unless otherwise agreed.
Refunds are processed without undue delay and in accordance with applicable consumer law. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Return Costs
For standard change-of-mind returns, the cost of return postage is the responsibility of the customer.
Please be aware that our return facility may be located outside Ireland, including at our international fulfilment centre in China. International return postage can therefore be more expensive than domestic postage.
We strongly recommend contacting our customer service team before sending any return, as we may be able to offer a more suitable solution depending on the circumstances.
If your item is faulty, damaged, incorrect or not as described, different rules apply and Kearney Dublin will cover return costs where required by law. (ccpc.ie)
Your Right to Cancel an Online Purchase
Under Irish consumer law, customers purchasing most goods online generally have a statutory 14-day cooling-off period beginning from the day they receive the goods.
You do not need to provide a reason for exercising this statutory right.
You must inform us of your decision to cancel within the applicable cancellation period. You then generally have a further 14 days to return the goods. (ccpc.ie)
Our own 30-Day Money-Back Guarantee provides additional time beyond the statutory cooling-off period, subject to the conditions set out in this policy.
To exercise your right to cancel, contact:
with a clear statement that you wish to cancel your purchase.
Orders Already in Transit
Once an order has been dispatched or is already in transit, we may no longer be able to stop the delivery.
In this situation, please wait for your order to arrive and then follow the return procedure above.
We recommend using a tracked return service and retaining your proof of postage.
Refunds Following Cancellation
Where you validly exercise your statutory right to cancel, we will refund the amounts due to you in accordance with applicable consumer law.
We may withhold the refund until we have received the returned goods or until you provide satisfactory evidence that they have been sent back, where legally permitted.
Unless otherwise agreed, refunds will be made using the same payment method used for the original transaction. (ccpc.ie)
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is:
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Damaged
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Faulty
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Incorrect
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Not as described
please contact us as soon as possible at:
Please include your order number and clear photographs of the issue where applicable.
We will review the matter and provide an appropriate solution in accordance with your statutory consumer rights.
Irish consumers have additional statutory protections for faulty or non-conforming goods, which are separate from our 30-day returns policy. (ccpc.ie)
Exceptions / Non-Returnable Items
Certain products may be exempt from change-of-mind returns where permitted by law, including:
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Personalised or made-to-order products
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Sealed products that cannot be returned for health or hygiene reasons once the seal has been broken
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Personal care or beauty products where applicable
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Other products specifically excluded from cancellation rights under applicable consumer law
Please contact us if you are unsure whether a particular item can be returned.
Sale or discounted items are not automatically excluded from statutory online cancellation rights. (ccpc.ie)
Exchanges
Would you prefer another size or colour?
Please contact us at:
Depending on the circumstances, we may be able to arrange an exchange without requiring you to place a completely new order.
Where applicable, a shipping contribution for the replacement item may apply. This is typically around €15, depending on the parcel and destination. Any applicable cost will be confirmed before the exchange is processed.
Refund Processing Times
Once your return has been received and inspected, we will let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please remember that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Unclaimed Parcels
Customers are responsible for monitoring the delivery status of their order and collecting parcels from a collection point where required.
If an unclaimed parcel is returned to us, please contact our customer service team.
Any additional shipping or return costs will only be deducted from a refund where this is permitted by applicable law and where the customer was appropriately informed of those costs.
Questions About Returns
If you have any questions regarding returns, exchanges or refunds, please contact our customer service team:
We’ll be happy to help.